Cisco JTAPI Configuration settings
- Kiss, Mate
Owned by Kiss, Mate
Jan 25, 2018
1 min read
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Basics
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
| Cisco UCM Cluster(s) | |
| Cisco UCM IP Address(es) | Comma (,) separated list of the IP Addresses of the CUCM servers. All CUCM addresses need to be configured where theCTIManager service is enabled. The system will always use the first address, and fail over to the next one in the list if the primaryCTIManager is down. Only a single CUCM cluster can be configured. |
| JTAPI User Name | The name of the user configured in the CUCM as an Application user. |
| JTAPI User Password | The password of the user configured in the CUCM as an Application user. |
Cisco UCCX Integration
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
| Cisco UCCX IP Address(es) | List of IP addresses of Cisco UCCX servers. Master and Slave UCCX servers should be listed in the same row separated by commas (,). Independent UCCX servers should be separated by new lines. For more information, see Cisco UCCX Integration. |
Cisco UCCE Integration
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
| Cisco UCCE PG CTI Server IP(s) and port(s) | |
| CTI Server Protocol Version | |
| Peripheral ID |
Advanced
The following table provides detailed instructions on each configuration setting:
| Configuration Parameter Name | Description |
|---|---|
| Service Port | Port number for the service. |
| Work Folder | Work folder path. |
Advanced Recording Rules Enabled | When enabled, the service uses a special XML file for recording rules. For more information, see Advanced Cisco Call Recording Rules. |