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Administration Guide
Administration Guide
- Verba Support
Owned by Verba Support
Dec 09, 2014
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This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Access control
- User roles
- User permissions
- Visibility of functions and conversations
- How to make Secondary recordings visible
Users
- Find and List Users
- User-Group Association
- User Group Membership History
- User Default Call List Layout
- Custom User Fields
- User Configuration
Groups
Bulk user import
Recording rules
- Extension list
- Extension details
- Correcting user-extension assignments
- Administration of recorded extensions for Cisco Central Recorder
- Administration of recorded extensions for Passive Recorder
- Relay-only configuration for Microsoft SfB - Lync
- Conversation direction and modality support
- Modality and recorded platform support matrix
Conversation Audit Logs
Data management
- Data management policies
- Data retention
- Storage targets
- Data processors
- Import sources
- Data management policy monitoring
- Data management policy audit log
- Recycle bin
Export
Metadata templates
Central configuration
- Service control and activation
- Verba server administration
- Verba server configuration
- Verba server configuration profiles
- Shared servers
- Server Certificates
Labels
Bulk User and Extension Update
Log and Configuration Collector
Multitenancy
- Creating a new Environment
- Adding a user to an Environment
- Adding an extension to an Environment
- Environment login
- Searching calls in different Environments
- Managing Data Retention in Environments
Configuring metadata for contact center integrations
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