Speech Analytics Guide

Overview

The Verba Speech Analytics Solution provides ad-hoc phonetic search and categorization of your recorded voice and video conversations.

The following articles provide detailed descriptions about

• Configuring Speech Analytics
• Administration of Search Phrases
• Using Speech Search

Why do I need Speech Analytics?

Searching the audio of your recordings will speed up quality assurance and compliance processes. We have collected a selection of ideas for using speech search as inspiration.

Licensing Speech Analytics

In order to use Verba Speech Analytics you need Speech Analytics User Add-On licenses for each recorded user whose calls will be analyzed.

Please contact your Verba partner or Verba sales in order to obtain the necessary licenses or to request a pilot.

Language support

The Speech Search solution currently officially supports US and UK English. We will be adding more languages going forward.