Operation and Maintenance Guide
- Verba Support
Owned by Verba Support
Dec 07, 2011
1 min read
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This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations.
System Monitoring
- Introducing monitoring procedures
- SNMP Trap OIDs
- Configuring SNMP Alert Traps
- SCOM Management Pack
- Windows Performance Counters
- Configuring email alerts
- Alerts
- Alert Management
Troubleshooting
- Debug output
- Log files
- Capturing network traffic for troubleshooting
- Gathering support information
- Verba Conversation View
SQL Server administration and maintenance
- SQL Server Command Line Tools
- Rebuild Indexes in SQL Server
- Database Status
- GUI tools
- Database Summary
- Database Purging
SQL Server backup and restore
- SQL database backups
- Restoring an SQL Server Full Backup
- Scheduling backup and maintenance for SQL Server Express
- Setting the database recovery
- Scheduling backup and maintenance for SQL Server Standard and Enterprise
- Creating a one-off full database backup
Moving the Verba SQL database instance
Failure scenarios and procedures
- Cisco UCM failure scenarios for passive recording
- How to enable or disable Verba services on Lync servers
- Database failover options and procedures using mirroring
- Cross-datacenter Recording Server failover procedures in a Lync environment
- Storage failover procedures
- Media Repository failover options and procedures
- Isolation procedures for Verba