Configuring Verba for Cisco recording
- Verba Support
- Kiss, Mate
Verba supports voice, video and Jabber IM recording in the Cisco environments. In addition to this, other Cisco features also can be utilized.
Prerequisites
Before deploying the solution, select the right deployment option and recording method based on the requirements. The Verba system can be deployed in multiple ways, supporting various recording methods.
Before the starting the configuration, every Verba server, and component have to be installed. For more information: Call recording for Cisco Unified Communications
Configuring Verba for Cisco Voice and Video recording
- The Network-based Cisco recording option utilizes the standard recording API of the Cisco UCM for recording voice calls. For configuration instructions for both Verba and Cisco UCM side see: Configuring Verba for Cisco network-based recording.
- The Proxy-based Cisco recording option allows the recording of any call types in a Cisco environment. For configuration instructions for both Verba and Cisco UCM side see: Configuring Verba for Cisco proxy based recording.
Configuring Verba for Cisco IM recording
Step 1 - Configure the Cisco IM&P server for recording. For instructions see Configuring Cisco Unified IM and Presence for Jabber IM recording.
Step 2 - Configure the Verba Cisco Compliance service for IM recording. For instructions see Configuring Cisco IM and P connections in Verba.
Configuring Other Verba features for Cisco
Advanced Cisco Call Recording Rules
Configuring the Cisco IP Phone Service