Configure Avaya AES for recording

Owned by Verba Support
Sept 24, 2012
3 min read

The Avaya Application Enablement Services (AES) server enables Computer Telephony Interface (CTI) applications to control and monitor telephony resources on Avaya Communication Manager. The Avaya Application Enablement Services (AES) server receives requests from CTI applications, and forwards them to Avaya Communication Manager. Conversely, the Avaya Application Enablement Services (AES) server receives responses and events from Avaya Communication Manager and forwards them to the appropriate CTI applications.

This section assumes that installation and basic administration of the Avaya Application Enablement Services server has been performed. The steps in this section describe the configuration of a Switch Connection, a CTI user, a CMAPI port, and creating a CTI link for TSAPI.

Configuring switch connection

Follow the steps below to configure Avaya CM and AES connection.

Step 1 Launch a web browser, enter https://IP_address_of_AES_server:8443/MVAP in the address field, and log in with the appropriate credentials for accessing the AES CTI OAM pages.

Step 2 Select the CTI OAM Administration link from the left pane of the screen.

Step 3 Click on Administration / Switch Connections in the left pane to invoke the Switch Connections page. A Switch Connection defines a connection between the Avaya AES and Avaya Communication Manager. Enter a descriptive name for the switch connection and click on Add Connection.

Step 4 The next window that appears prompts for the Switch Connection password. Enter the same password that was administered in Avaya Communication Manager. Default values may be used in the remaining fields. Click on Apply.

Step 5 After returning to the Switch Connections page, select the radio button corresponding to the switch connection added previously, and click on Edit CLAN IPs.

Step 6 Enter the CLAN-AES IP address which was configured for AES connectivity and click on Add Name or IP. Repeat this step as necessary to add other C-LAN boards enabled with Application Enablement Services.

Configuring the CTI user

The steps in this section describe the configuration of a CTI user.

Step 1 Launch a web browser, enter https://IP_address_of_AES_server:8443/MVAP in the URL, and log in with the appropriate credentials to access the relevant administration pages.

Step 2 The Welcome to OAM page is displayed next. Select User Management from the left pane.

Step 3 From the Welcome to User Management page, navigate to the User Management / Add User page to add a CTI user.

Step 4 On the Add User page, provide the following information: User Id, Common Name, Surname, User Password, Confirm Password. The above information (User ID and User Password) must match with the information configured in Verba. Select Yes using the drop down menu on the CT User field. This enables the user as a CTI user. Click the Apply button at the bottom of the screen to complete the process. Default values may be used in the remaining fields.

Step 5 Once the user is created, select OAM Home in upper right and navigate to the CTI OAM Administration / Security Database / CTI Users / List All Users page. Select the User ID created previously, and click the Edit button to set the permission of the user.

Step 6 Provide the user with unrestricted access privileges by clicking the Enable button on the Unrestricted Access field. Click the Apply Changes button.

Step 7 Navigate to the CTI OAM Home -> Administration -> Ports page to set the DMCC server port. The following screen displays the default port values. Set the Unencrypted Port field to Enabled. Click the Apply Changes button at the bottom of the screen to complete the process. Default values may be used in the remaining fields.

Step 1 Navigate to the OAM Home -> CTI OAM Admin / Administration / CTI Link Admin / TSAPI Links page to set the TSAPI CTI Link. Click on Add Link.

Step 2 Select a Switch Connection using the drop down menu configured in Avaya Communication Manager. Select the Switch CTI Link Number using the drop down menu. Switch CTI Link Number should match with the number configured in the cti-link form in Avaya Communication Manager. Click the Apply Changes button. Default values may be used in the remaining fields.