Verify Avaya CM and AES recording configuration

Owned by Verba Support
Sept 24, 2012
1 min read

This section provides the tests that can be performed to verify proper configuration of Avaya Communication Manager and Avaya AES.

Verify Avaya Communication Manager

Step 1 Verify the status of the administered AES link by using the status aesvcs link command.

Step 2 Verify the Service State field of the administered TSAPI CTI link is in established state, by using the status aesvcs cti-link command.

Verify Avaya Application Enablement Services

Step 1 From the CTI OAM Admin web pages, verify the status of the TSAPI and DMCC Services are ONLINE, by selecting Status and Control / Services Summary from the left pane.