Configuring Cisco UCM for dial-in recording

Owned by Verba Support
Aug 19, 2015
1 min read

In order to use the Dial-In capabilities of the Verba Recording System configuration of the Cisco Unified Communication Manager is required.

Initial configuration

The initial Cisco UCM configuration for dial-in recording includes the following steps:

Step 1 - Create and configure the SIP trunk that points to the recorder(s). Note! Use 5065 as SIP port with this recorder service instead of 5060. 

Step 2 - Configure routing that let's Cisco UCM to direct calls to the recorder (includes configurations for multiple recorders).

After these steps you can start enabling dial-in recording on your Verba extensions.

Adding and removing extensions

Extensions can be added to the recording system by enabling Dial-In recording in the Verba extension management.