Configuring Cisco Unified IM and Presence for Jabber IM recording

Owned by Verba Support
Sept 21, 2017
3 min read

In order to record Cisco Jabber IM conversations, there are some configuration steps that need to be performed in the Cisco Unified IM and Presence console.

This article provides a detailed step by step guide on how to add a Verba Recording Server as a third-party compliance server in Cisco Unified IM and Presence.

Add Verba as a compliance server in Cisco Unified IM and Presence server 8.x, 9.x

Follow the steps below to add a Verba Recording Server as a third-party compliance server in the CUPS configuration console. You can find more details in the official Cisco documentation at Instant Messaging Compliance for IM and Presence Service on Cisco Unified Communications Manager, Release 9.0(1), Integration with Third-Party Compliance Servers.

Step 1 Log into the CUPS administration console.

Step 2 From the top menu select Messaging > External Server Setup > Third party compliance servers

Step 3 Click Add New

Step 4 Fill out the name and (optionally) description fields.

Step 5 Provide the IP address of the Verba Recording Server and Port (10023 by default)

Step 6 Provide a password for authentication. This has to match the password in the Verba Recording Server's configuration.

Step 7 Click Save.

Step 8 From the top menu select Messaging > Compliance

Step 9 Select 'Third-Party Compliance Server', then find and select the previously configured Verba Compliance Server from the drop-down list.

Step 10 Click Save.


Add Verba as a compliance server in Cisco Unified IM and Presence server 10.x

Follow the steps below to add a Verba Recording Server as a third-party compliance server in the CUPS configuration console. You can find more details in the official Cisco documentation at Instant Messaging Compliance for IM and Presence Service on Cisco Unified Communications Manager, Release 10.0(1), Integration with Third-Party Compliance Servers.

Step 1 Log into the CUPS administration console.

Step 2 From the top menu select Messaging > External Server Setup > Third party compliance servers

Step 3 Click Add New

Step 4 Fill out the name and (optionally) description fields.

Step 5 Provide the IP address of the Verba Recording Server and Port (10023 by default)

Step 6 Provide a password for authentication. This has to match the password in the Verba Recording Server's configuration.

Step 7 Click Save.

Step 8 From the top menu select Messaging > Compliance > Compliance Settings

Step 9 Select 'Third-Party Compliance Server'.

Step 10 Find the previously configured compliance server in the list below, then select the CUPS server you want to be recorded from drop-down list under 'Node'.

Step 11 In the same row, set the Compliance Profile to SystemDefaultComplianceProfile.

Step 12 Take note of the 'Open-port Component name' as this will be needed when configuring the Verba Recording Server.

Step 13 Click Save.


Restarting the XCP Router Service

For the Compliance server settings to take effect, the XCP Router Service has to be restarted. To do that, follow the steps below:

Step 1 From the list in the top right corner of the CUPS management interface select Cisco Unified IM and Presence Serviceability and click Go.

Step 2 From the top menu select Tools > Control Center > Network Services

Step 3 From the server list select CUCM IM and Presence and click Go.

Step 4 Select the Cisco XCP Router service and click Restart. The process can take several minutes to complete.