Overview

The first step is to configure your IM&P servers. Please go to Configuring Cisco Unified IM and Presence for Jabber IM recording for detailed instructions on how to do that.
The configuration differs for Cisco IM&P server versions 9.x and 10.x. You can find detailed instructions on both below.

Connections for Cisco IM&P version 9.x and below

Step 1 - In the Verba Web Interface go to System > Servers > Select your Recording (or Single) Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba Cisco Compliance Service by clicking on the  icon.

Step 3 - Click on the Change Configuration Settings tab.

Step 4 - Expand the Cisco Compliance Service \ General node. Set the Cisco IM&P Server Version setting to Cisco IM&P 9.x and below.

Step 5 - To configure a connection, in the next line click on the  icon.

Step 6 - At the right panel, set the Component Name setting the following way: open-compliance.node_name

The node name can be found by going to the Messaging \ Compliance \ Compliance Settings menu in the IM&P server.

The Port and Password should be the same as what previously set in the Compliance Profile that is assigned to this node in the IM&P servers.

Click Save.

Step 7 - Expand the IM Recording node, and set the Enable Recorder setting to Yes, and set the Internal Doman, Number Pattern setting according to the internal SIP domains.

Step 8 - Save the changes by clicking on the  icon.

Step 9 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 10 - Click on the Service Control tab.

Step 11 - Start the Verba Cisco Compliance Service by clicking on the  icon.

Step 12 - Repeat the steps on all Recording servers if there are multiple.

Connections for Cisco IM&P version 10.x and above

Step 1 - In the Verba Web Interface go to System > Servers > Select your Recording (or Single) Server  > Click on the Service Activation tab.

Step 2 - Activate the Verba Cisco Compliance Service by clicking on the  icon.

Step 3 - Click on the Change Configuration Settings tab.

Step 4 - Expand the Cisco Compliance Service \ General node. Set the Cisco IM&P Server Version setting to Cisco IM&P 10.x and above.

Step 5 - To configure a connection, in the next line click on the  icon.

Step 6 - At the right panel, set the Component Name setting. The component name will be the Open-port Component Name that is shown in the IM&P servers under Messaging \ Compliance \ Compliance Settings menu as shown in the picture below.

The Port and Password should be the same as what previously set in the Compliance Profile that is assigned to this node in the IM&P servers.

Click Save.

Step 7 - Expand the IM Recording node, and set the Enable Recorder setting to Yes, and set the Internal Doman, Number Pattern setting according to the internal SIP domains.

Step 8 - Save the changes by clicking on the  icon.

Step 9 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 10 - Click on the Service Control tab.

Step 11 - Start the Verba Cisco Compliance Service by clicking on the  icon.

Step 12 - Repeat the steps on all Recording servers if there are multiple.

Configure extensions

After finalizing the configuration of the recording services, make sure you have added the SIP URIs you want to record to the Verba extension list. This can be done manually (Extension list) or using Active Directory Synchronization.