Evaluators Productivity
Category: Quality Management Reports
Description
The Evaluators Productivity report shows aggregated information for each evaluator, providing the data collected from scorecards. The report summarizes the performance of the evaluators by showing the number of evaluations, the average number of evaluations per hour, the comparison of the length of the evaluations to the length of the call, etc.
Filter options
Agent | Only evaluations for the selected agent(s) will be displayed |
Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
Groups | Only evaluations for the selected group(s) will be displayed |
Score | Only evaluations for the selected score(s) will be displayed |
Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
Query Interval
Print Date
Record Count
User
Evaluator Name
Evaluations
Average Evaluations/hour
Average Call Duration
Average Evaluation Time
Call length to Evaluation Time Ratio
Charts
Evaluators Productivity Comparison Chart
Report sample
