Groups Evaluation Summary

Groups Evaluation Summary

Category: Quality Management Reports

Description

The Groups Evaluation Summary report shows aggregated information for each group, providing the data collected from scorecards. The report summarizes average score values, number of evaluations, etc.

Filter options

Agent

Only evaluations for the selected agent(s) will be displayed

Evaluated by

Only evaluations for the selected evaluator(s) will be displayed

Evaluation form

Only evaluations for the selected evaluation form(s) will be displayed

Evaluation project

Only evaluations for the selected evaluation project(s) will be displayed

Groups

Only evaluations for the selected group(s) will be displayed

Score

Only evaluations for the selected score(s) will be displayed

Question

Only evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

  • Query Interval

  • Print Date

  • Record Count

  • User

  • Group Name

  • Number of Agents in Group

  • Number of Evaluations

  • Average Score

Charts

  • Groups Average Scores Comparison Chart

 

Report sample

v-Groups-Evaluation-Summary.png