Silent monitoring ongoing conversations

Owned by Verba Support
May 29, 2017
2 min read

Ongoing conversations can be silently monitored from the Conversations / Ongoing Conversations menu item.

The red play icon indicates that the conversation can be silent monitored. If the user's right does not include the right to silent monitor conversations, no icon is displayed for the silent monitor icon.

Three types of silent monitoring features are available:

  • Online (works with all our recorders) - use the built-in web-based media player located at the bottom of the page (see the codec requirement below) - works with Cisco, Lync, Avaya and more
  • Phone-based (Cisco) - use Cisco silent monitoring, where the silent monitoring session is sent to the Cisco phone - only on Cisco UCM platforms
  • Whisper Coaching (Cisco) - use Cisco whisper coaching - only on Cisco UCM platforms above version 8.5
  • Dial-in (works with all our recorders) - a dedicated silent monitoring line can be called that streams ongoing conversations after authentication

For more information on using the Verba player see the Verba Player section.