Configuring Verba for Cisco recording
- Kiss, Mate
Verba supports voice, video and Jabber IM recording in the Cisco environments. In addition to this, other Cisco features also can be utilized.
Prerequisites
Before deploying the solution, select the right deployment option and recording method based on the requirements. The Verba system can be deployed in multiple ways, supporting various recording methods.
Before the starting the configuration, every Verba server, and component have to be installed. For more information: Cisco
Configuring Verba for Cisco Voice and Video recording
- The Network-based Cisco recording option utilizes the standard recording API of the Cisco UCM for recording voice calls. For configuration instructions for both Verba and Cisco UCM side see: Configuring Verba for Cisco network-based recording.
- The Proxy-based Cisco recording option allows the recording of any call types in a Cisco environment. For configuration instructions for both Verba and Cisco UCM side see: Configuring Verba for Cisco proxy based recording.
Configuring Verba for Cisco IM recording
The configuration steps are different based on the IM&P server version.
Configuring Verba for Cisco Jabber File Transfer recording
Verba capable of recording the files shared during P2P chat sessions, persistent chat rooms, and ad-hoc chat conferences. For the configuration, see: Configuring Verba for Cisco Jabber File Transfer recording
Configuring Other Verba features for Cisco
Advanced Cisco Call Recording Rules
Configuring the Cisco IP Phone Service