Speech Analytics Guide

The system offers speech transcription and phonetic search to allow searching in voice conversations. Refer to the corresponding guides to understand the capabilities, language support, limitations and license requirements for each.

The following table provides a brief overview of the options:

 Speech TranscriptionScribe / Transcription for Trader Voice

Phonetic Search

Technology

Large Vocabulary Continuous Speech Recognition (LVCSR)Large Vocabulary Continuous Speech Recognition (LVCSR)

Phonetic Indexing

Languages

48 languagesEnglish

English-GB, English-US

Recognize persons, product, and company names with good accuracy

Yes, with limitations*Yes, with limitations*

Yes

Trained for financial servicesNoYesNo

Storage requirement

Small, compressed text fileSmall, compressed text file

Index files are about the same size as media files

Recognition/Indexing time

ModerateModerate

Fast

Search

Very FastVery Fast

Moderate**

View context

YesYes

No

Text analyticsNoYesNo
Requires 3rd party serversNoYesNo

* Might require phonetic boosting or language customization

** The system can search for pre-defined phrases automatically during indexing and the system is caching search results to make searching faster