Configuring Avaya recording

The Verba Unified Recorder service allows you to record Avaya Communication Manager calls using the RTP forking feature through DMCC. In order to setup extensions/directory numbers for recording, the Avaya Communication Manager has to be configured properly and the extension has to be added in the Verba system.

Step 1 - Configure the Avaya environment for recording.

Step 2 - Configure Verba for Avaya recording.

Step 4 - Configure recorded extensions in Verba.

Step 5 - Test the recording.