Verba Gadget for Cisco Finesse

Supported features

Search and Retrieval

• Search and retrieve conversations
  
  • Playback voice calls
  • View Instant Message conversations

• Display ongoing conversations

Recording Controls

• Mute call recording
• On-demand call recording
• Start/Stop manual call recording

• Configuring the Verba Gadget
• Login to the Gadget
• Using the Gadget