Alerts

General alerts:

Alert Name

Severity

Trap OID

Event IDResolved by

Free Memory Low

Fatal

1.3.6.1.4.1.39067.100.0.1

1Free Memory OK

Free Memory OK

Fatal

1.3.6.1.4.1.39067.100.0.2

2-

Disk Space Low

Fatal

1.3.6.1.4.1.39067.100.0.3

3Disk Space OK

Disk Space OK

Fatal

1.3.6.1.4.1.39067.100.0.4

4-

Service Down

Fatal

1.3.6.1.4.1.39067.100.0.5

5Service Up

Service Up

Fatal

1.3.6.1.4.1.39067.100.0.6

6-

Recording Inactivity

Fatal

1.3.6.1.4.1.39067.100.0.7

7Recording Inactivity Over
Database Connection DownCritical1.3.6.1.4.1.39067.100.0.1010Database Connection Up
Database Connection UpCritical1.3.6.1.4.1.39067.100.0.1111-

Database Error

Critical1.3.6.1.4.1.39067.100.0.1212-
Prerequisite MissingFatal1.3.6.1.4.1.39067.100.0.1313-

Recording Inactivity Over

Fatal

1.3.6.1.4.1.39067.100.0.14

14-
Certificate is not accessibleFatal1.3.6.1.4.1.39067.100.0.1515-
Certificate expiresWarning1.3.6.1.4.1.39067.100.0.1616-
Certificate expiredCritical1.3.6.1.4.1.39067.100.0.1717-
Certificate not trustedCritical1.3.6.1.4.1.39067.100.0.1818-

Certificate revoked

Critical1.3.6.1.4.1.39067.100.0.1919-
Certificate key is not accessibleCritical1.3.6.1.4.1.39067.100.0.2020-
Configuration ErrorFatal1.3.6.1.4.1.39067.100.0.2121-
UndefinedCritical1.3.6.1.4.1.39067.100.0.999999-
Folder access problemError1.3.6.1.4.1.39067.999.10910Folder access problem resolved
Folder access problem resolvedNotification1.3.6.1.4.1.39067.999.11911-

Service specific alerts:

Service

Alert name

Severity

Trap OID

Event IDResolved by

Verba Storage Management Service

Policy ErrorError1.3.6.1.4.1.39067.101.0.11001Policy Continues
Policy ContinuesCritical1.3.6.1.4.1.39067.101.0.21002-
Policy FinishedWarning1.3.6.1.4.1.39067.101.0.31003-
Centera Privileged Delete AllowedCritical1.3.6.1.4.1.39067.101.0.41004-

Verba Passive Recorder Service

CaptureDown

Critical1.3.6.1.4.1.39067.102.0.12001CaptureUp

CaptureUp

Critical1.3.6.1.4.1.39067.102.0.22002-
CallProcErrorError1.3.6.1.4.1.39067.102.0.32003-

Verba Legacy Cisco Central Recorder Service

JTAPIServiceDownCritical1.3.6.1.4.1.39067.103.0.13001JTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.103.0.23002-
CallProcErrorCritical1.3.6.1.4.1.39067.103.0.33003-

Verba Cisco JTAPI Service

CUCMDownFatal1.3.6.1.4.1.39067.104.0.14001CUCMUp
CUCMUpCritical1.3.6.1.4.1.39067.104.0.24002-
Verba Dial-in Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.105.0.15001-
Verba General Media Recorder ServiceCallProcErrorError1.3.6.1.4.1.39067.106.0.16001-

Verba Avaya Recorder Service

AESDownFatal/Critical1.3.6.1.4.1.39067.107.0.17001AESUp
AESUpCritical1.3.6.1.4.1.39067.107.0.27002-
MediaRecDownFatal1.3.6.1.4.1.39067.107.0.37003MediaRecUp
MediaRecUpCritical1.3.6.1.4.1.39067.107.0.47004-
CallProcErrorFatal1.3.6.1.4.1.39067.107.0.57005CallProcFixed
CallProcFixedCritical1.3.6.1.4.1.39067.107.0.67006 

Verba Legacy Cisco UC Gateway Recorder Service

XCCServiceDownCritical1.3.6.1.4.1.39067.108.0.18001XCCServiceUp
XCCServiceUpCritical1.3.6.1.4.1.39067.108.0.28002-
CallProcErrorCritical1.3.6.1.4.1.39067.108.0.38003-

Verba Cisco MediaSense Connector Service

ConnectionDownCritical1.3.6.1.4.1.39067.109.0.19001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.109.0.29002-
CallProcErrorCritical1.3.6.1.4.1.39067.109.0.39003-
Verba Screen Capturing ServiceConnectionDownCritical1.3.6.1.4.1.39067.110.0.110001ConnectionUp
ConnectionUpCritical1.3.6.1.4.1.39067.110.0.210002-
CapturingErrorCritical1.3.6.1.4.1.39067.110.0.310003-

Verba SfB/Lync Call Filter Service

RecorderTimeoutCritical1.3.6.1.4.1.39067.111.0.111001RecorderBack
RecorderBackCritical1.3.6.1.4.1.39067.111.0.211002-
LyncDownCritical1.3.6.1.4.1.39067.111.0.311003LyncUp
LyncUpCritical1.3.6.1.4.1.39067.111.0.411004-
LyncInactiveCritical1.3.6.1.4.1.39067.111.0.911009-
MediaCollectorTimeoutCritical1.3.6.1.4.1.39067.111.0.511005MediaCollectorBack
MediaCollectorBackCritical1.3.6.1.4.1.39067.111.0.611006-
AnnouncementTimeoutCritical1.3.6.1.4.1.39067.111.0.711007AnnouncementBack
AnnouncementBackCritical1.3.6.1.4.1.39067.111.0.811008-
CallProcessingErrorError1.3.6.1.4.1.39067.111.0.1011010-
ConfigurationErrorCritical1.3.6.1.4.1.39067.111.0.1111011-

Verba SfB/Lync IM Recorder Service

RecorderTimeoutCritical1.3.6.1.4.1.39067.111.0.111001RecorderBack
RecorderBackCritical1.3.6.1.4.1.39067.111.0.211002-
LyncDownCritical1.3.6.1.4.1.39067.111.0.311003LyncUp
LyncUpCritical1.3.6.1.4.1.39067.111.0.411004-
LyncInactiveCritical1.3.6.1.4.1.39067.111.0.911009-
Verba SfB/Lync Ethical Wall ServiceAnnouncementTimeoutCritical1.3.6.1.4.1.39067.111.0.711007AnnouncementBack
AnnouncementBackCritical1.3.6.1.4.1.39067.111.0.811008-
LyncDownCritical1.3.6.1.4.1.39067.111.0.311003LyncUp
LyncUpCritical1.3.6.1.4.1.39067.111.0.411004-
LyncInactiveCritical1.3.6.1.4.1.39067.111.0.911009-

Verba Node Manager Agent

RegistrationFailedFatal1.3.6.1.4.1.39067.113.0.113001RegistrationReady
RegistrationReadyFatal1.3.6.1.4.1.39067.113.0.213002-

Verba CDR Importer Service

ImportFailureCritical1.3.6.1.4.1.39067.114.0.114001-
RecordFailureError1.3.6.1.4.1.39067.114.0.214002-
RecheckFailureCritical1.3.6.1.4.1.39067.114.0.314003-
MediaLengthMismatchError1.3.6.1.4.1.39067.114.0.414004-

Verba Centile Connector Service

DiskAccessCritical1.3.6.1.4.1.39067.150.0.150001-
DatabaseAccessDownCritical1.3.6.1.4.1.39067.150.0.250002DatabaseAccessUp
DatabaseAccessUpCritical1.3.6.1.4.1.39067.150.0.350003-
UnidentifiedEnterpriseCritical1.3.6.1.4.1.39067.150.0.450004-
CallProcessingErrorCritical1.3.6.1.4.1.39067.150.0.550005-
Verba Unified Call Recorder ServiceRecProviderDownCritical1.3.6.1.4.1.39067.115.0.115001RecProviderUp
RecProviderUpCritical1.3.6.1.4.1.39067.115.0.215002-
MediaRecDownWarning1.3.6.1.4.1.39067.115.0.315003MediaRecUp
MediaRecUpWarning1.3.6.1.4.1.39067.115.0.415004-
JTAPIServiceDownCritical1.3.6.1.4.1.39067.115.0.515005JTAPIServiceUp
JTAPIServiceUpCritical1.3.6.1.4.1.39067.115.0.615006-
CallProcErrorError1.3.6.1.4.1.39067.115.0.715007-
SipTrunkDownCritical1.3.6.1.4.1.39067.115.0.815008SipTrunkUp
SipTrunkUpCritical1.3.6.1.4.1.39067.115.0.915009-
RecorderOverloadBeginWarning1.3.6.1.4.1.39067.115.0.1015010RecorderOverloadEnd
RecorderOverloadEndWarning1.3.6.1.4.1.39067.115.0.1115011-
RecorderStandbyBeginWarning1.3.6.1.4.1.39067.115.0.1215012RecorderStandbyEnd
RecorderStandbyEndWarning1.3.6.1.4.1.39067.115.0.1315013-
RecordingDirectorDownWarning1.3.6.1.4.1.39067.115.0.1415014RecordingDirectorUp
RecordingDirectorUpWarning1.3.6.1.4.1.39067.115.0.1515015-
IPCCTIActiveCritical1.3.6.1.4.1.39067.115.0.1615016IPCCTIPassive
IPCCTIPassiveCritical1.3.6.1.4.1.39067.115.0.1715017-

Verba Cisco Compliance Service

IMPNodeUpCritical1.3.6.1.4.1.39067.116.0.116001-
IMPNodeDownFatal1.3.6.1.4.1.39067.116.0.216002IMPNodeUp
MessageQueueThresholdFatal1.3.6.1.4.1.39067.116.0.516005-

Verba Media Collector and Proxy Service

RecorderUpCritical1.3.6.1.4.1.39067.117.0.117001-
RecorderDownCritical1.3.6.1.4.1.39067.117.0.217002RecorderUp
LyncFilterUpCritical1.3.6.1.4.1.39067.117.0.317003-
LyncFilterDownCritical1.3.6.1.4.1.39067.117.0.417004LyncFilterUp
RecorderOverloadBeginWarning1.3.6.1.4.1.39067.117.0.517005RecorderOverloadEnd
RecorderOverloadEndWarning1.3.6.1.4.1.39067.117.0.617006-
RecorderStandbyBeginWarning1.3.6.1.4.1.39067.117.0.717007RecorderStandbyEnd
RecorderStandbyEndWarning1.3.6.1.4.1.39067.117.0.817008-
CallProcErrorError1.3.6.1.4.1.39067.117.0.917009-
Verba Web Application Service   FailedLoginWarning1.3.6.1.4.1.39067.118.0.118001-
ApplyACLFailedError1.3.6.1.4.1.39067.118.1.118101-
ApplyCommPoliciesFailedError1.3.6.1.4.1.39067.118.1.218102-
ADSyncErrorError1.3.6.1.4.1.39067.118.2.118201ADSyncExecutedOK
ADSyncExecutedOKInfo1.3.6.1.4.1.39067.118.2.218202-
Verba SMS Recorder ServiceSMS-C up 1.3.6.1.4.1.39067.119.0.119001 
SMS-C down 1.3.6.1.4.1.39067.119.0.219002 
SMS processing error 1.3.6.1.4.1.39067.119.0.319003