Spaces
Apps
Templates
Create
Verint Verba 9.0
All content
Calendars
Space settings
Content
Results will update as you type.
Quick Reference Guide
User Guide
Administration Guide
Quality Management Guide
Designing evaluation forms
Setting up evaluation projects
Evaluating and scoring interactions
•
Find and list calls for evaluation
•
Scoring
•
Calibrating evaluations
•
Reporting and Dashboards
•
Screen capturing
Ethical Wall Guide
Advanced Compliance Guide
Speech Analytics Guide
Reporting and Dashboard Guide
Operation and Maintenance Guide
Deployment Guide
Integration Guide
Blogs
Apps
Gliffy Diagram
Verint Verba 9.0
/
Quality Management Guide
/
Evaluating and scoring interactions
Evaluating and scoring interactions
Verba Support
Owned by
Verba Support
May 24, 2012
1 min read
Loading data...
This topic describes how the actual evaluation project is executed by supervisors.
Find and list calls for evaluation
Scoring
Calibrating evaluations
{"serverDuration": 38, "requestCorrelationId": "f018927efe744deb9534143685692625"}