SMTP Field: IMTranscript

These placeholders insert the chat messages with the following format:

Possible variants are:

Placeholder	Description

Placeholder	Description
[IMTranscript]	Displays the IM transcript with the timezone of the Verba user who created this policy
[IMTranscript_InUserTimezone]	Displays the IM transcript in the recorded user's timezone
[IMTranscript_NoLeaveJoin]	Excludes the "Entered Conversation" and "Left Conversation" messages
[IMTranscript_NoLeaveJoin_InUserTimezone]	Excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone
[IMTranscript_HTML]	Displays the messages using HTML formatting in GMT timezone
[IMTranscript_HTML_InUserTimezone]	Displays the messages using HTML formatting in the recorded user's timezone
[IMTranscript_HTML_NoLeaveJoin]	Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in GMT timezone
[IMTranscript_HTML_NoLeaveJoin_InUserTimezone]	Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone

Example Codes:

Timezone: GMT IM Dialog: 2021.08.07 18:50:27 Smith: Entered Conversation 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Entered Conversation 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business. 2021.08.07 18:58:49 Smith: Left Conversation 2021.08.07 18:58:49 Joe: Left Conversation

Timezone: Europe/London IM Dialog: 2021.08.07 18:50:27 Smith: Entered Conversation 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Entered Conversation 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business. 2021.08.07 18:58:49 Smith: Left Conversation 2021.08.07 18:58:49 Joe: Left Conversation

Timezone: GMT IM Dialog: 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business.

Timezone: Europe/London IM Dialog: 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business.

Timezone: GMT <h5>IM Dialog:</h5> 2021.08.07 18:50:27 Smith: Entered Conversation 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Entered Conversation 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business. 2021.08.07 18:58:49 Smith: Left Conversation 2021.08.07 18:58:49 Joe: Left Conversation

Timezone: Europe/London <h5>IM Dialog:</h5> 2021.08.07 18:50:27 Smith: Entered Conversation 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Entered Conversation 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business. 2021.08.07 18:58:49 Smith: Left Conversation 2021.08.07 18:58:49 Joe: Left Conversation

Timezone: GMT <h5>IM Dialog:</h5> 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business.

Timezone: Europe/London <h5>IM Dialog:</h5> 2021.08.07 18:50:27 Smith: How may I help you? 2021.08.07 18:50:53 Joe: Question on my Checking account 2021.08.07 18:50:57 Joe: What is that transfer fee? 2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees. 2021.08.07 18:51:55 Joe: What is the interest rate? 2021.08.07 18:52:04 Smith: Currently it is 4.25%. 2021.08.07 18:54:20 Joe: Sounds good what do I have to do? 2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do? 2021.08.07 18:54:34 Joe: Yes 2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with? 2021.08.07 18:55:14 Joe: Thanks, I got it. That's all. 2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2 2021.08.07 18:58:43 Joe: Yeah, I got the page up. 2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business.

SMTP Field: IMTranscript

Example Codes:

Example Mailbox: