The Verba system detects the direction of each conversation and stores this information in the conversation detail records.

Conversation direction can be one of the following:

Conversation direction detection using internal domain and number patterns

This feature allows proper call direction detection for recordings. It is essential when call direction is used in recording rules. By using a simple pattern (regular expression), the system is able to distinguish internal and external participants and set the call direction properly.

The call direction is defined based on the following rules:

Internal Domain, Numbers Pattern Configuration

Step 0 - The configuration is available for the following service configurations:

• • Media Collector & Proxy -> General
  • Lync Filter -> General
    
  • Lync IM Filter -> General
  • SfB/Lync IM Recorder -> General
    
  • Passive Recorder -> Basics
  • Unified Call Recorder -> Recording Providers -> General
  • Avaya Recorder -> Avaya DMCC
  • Cisco Compliance -> IM Recording

Step 1 - In the Verba web interface click on Configuration > Servers and select your server, or select the appropriate Configuration Profile at Configuration > Configuration Profiles.

Step 2 - Click on the Change Configuration Settings tab.

Step 3 - Expand the service fields that are shown in Step 0.

Step 4 - Configure the Internal Domain, Numbers Pattern field. Standard regular expressions are used. 

Step 5 - Click the Save icon to save your settings.

Step 6 - A warning appears: " There are tasks to be executed...", click on the click here link.

Step 7 - Inspect the list of tasks that wait for execution and click on Execute Selected Tasks.

All settings for the services that are used should contain the same pattern. Otherwise, it can lead to missing recorded conversations when "Recorded Directions" condition is set to something different than "all".

The new settings take effect only on new calls since the call direction decision is made during the recording of the call.

Example Patterns

For regular expression language please refer to https://msdn.microsoft.com/en-us/library/az24scfc(v=vs.110).aspx.

To check and validate your regular expressions, you can use http://www.regexr.com/.

Example domains, numbers:

• 1{DID}@128.144.122.12
• 12143221234@128.144.122.12
• some_extension_name@128.144.122.12:5080
• other_extension_name@voip.example.com
• extension_name@123456_subaccount
• {DID}@123456_subaccount

Direction based recording

Extensions can be configured so that only certain directions are recorded. For example, some extensions should be recorded internally, but for others only PSTN incoming calls.

Support matrix

The following table shows the supported direction based recording rules for a modality and recorded platform.

Modality	Service	All	Internal	PSTN In	PSTN Out	External	Federated In	Federated Out	Contact Center In	Contact Center Out	Conference
Voice	Avaya DMCC/JTAPI	Yes	Yes	Yes	Yes	Yes	No	No	No	No	Yes
	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Unified Call Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
	Cisco network-based recording does not support call direction rules defined in the extension configuration! You can find more information below the table.
	Analogue and Radio Recorder	No ACL support
	Centile Connector	No ACL support
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
	Verba Import (Cloud9)	Yes	Yes	No	No	No	No	No	No	No	No
	Verba Import (RingCentral)	Yes	Yes	No	No	Yes	No	No	No	No	No
	Verba Import (O2)	Yes	Yes	No	No	Yes	No	No	No	No	No
	Verba Import (Vodafone)	Yes	Yes	No	No	Yes	No	No	No	No	No
Video	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Unified Call Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Instant Messaging	SfB/Lync IM Recorder	Yes	Yes	No	No	Yes	Yes	Yes	No	No	Yes
	Cisco Compliance	Yes	Yes	No	No	Yes	Yes	Yes	No	No	Yes
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Desktop Screen	Screen Capture Multiplexer	No ACL support
Screen and Application Share	Passive Recorder	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes
	Verba Import (Symphony)	Yes	Yes	No	No	Yes	No	No	No	No	No
Whiteboard	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
Poll / Q&A	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
File Share	Verba Import	Yes	Yes	No	No	No	No	No	No	No	Yes
SMS	Verba SMS Recorder	Yes	Yes	Yes	Yes	No	No	No	No	No	No