Dial-in user interface
- Kiss, Mate
Overview
The Verba Recording System provides dial-in services to end-users for the following:
| Use case | Description | Audio conversations | Video conversation |
|---|---|---|---|
| Dictation | Users can record a dictation with a simple conversation. | SUPPORTED | SUPPORTED |
| Ad-hoc conference | Users can add the recorder to any conference call to record it. | SUPPORTED | SUPPORTED |
| Playback | Recorded conversations can be played back over the phone. | SUPPORTED | SUPPORTED |
| Silent monitoring | Ongoing conversations can be listened to over the phone. | SUPPORTED | NOT SUPPORTED |
Verba Dial-in Services provide audio functions for all PBXs with SIP support, however, video services are limited to certain vendors. Please contact Verba regarding the latest video recording compatibility.
Dial-in lines
The solution provides different dial-in lines with different capabilities:
- recording line without prompt - recording starts immediately when the recorder answers (but asks for Recorder PIN if required)
- recording line with prompt - recording starts after a prompt when the recorder answers (but asks for Recorder PIN if required)
- playback line - provides playback capabilities for conversation recordings stored in the solution
- advanced dial-in line - provides more advanced playback and recording capabilities
Recorder line numbers are configurable. Different customer deployments will have different recorder line numbers.
Authentication
The dial-in services lines are authenticated, functions and content are restricted based on the detected identity. Authentication uses the following procedure:
- Detect the caller's phone extension
- If the extension is configured in Verba and configuration allows PIN-less operation, the service progresses directly
- If the extension is configured in Verba, but configuration requires PIN, the service progresses after successful PIN authentication
The recorder line does not answer if:
- the caller uses a hidden number
- the extension is not configured in the Verba system,
- dial-in recording is not allowed for that extension
PIN-less, extension based authentication is prone to caller ID spoofing.
Use that functionality with care (e.g. for internally accessible dial-in services only).
Dial-in service flows
Click on the diagrams below to see the service flows of the various dial-in lines. Flow and prompt audio customizations can be configured.
Recording line with prompt
Playback line
Advanced dial-in line
Dial-in interface customization
Audio prompts
Prompts are stored in <PromptPath>\<Language>\ subdirectories.
Language is determined based on authenticated user's language property if available, otherwise based on a configured language default.
| File | Default Prompt | Comment |
|---|---|---|
authfailed.wav | Authentication failed! | |
beep.wav | Beep before recording and playback of next conversation | |
beepbeep.wav | Double beep after the recording ended | |
enterpin.wav | Please enter your PIN code terminated by the # key! | |
fullmenu.wav | To record this conversation press 1, to play back conversations, press 2, to play back conversations by phone number press 3! | |
getplaybacknumber.wav | Please enter the phone number terminated by the # key! | |
invalidpin.wav | Invalid PIN code! | |
nocalls.wav | There are no conversations available to play back for you | "for you" because there is no distinction between no access for playback and no conversations found according to searching criteria |
nomorecall.wav | No more conversations to play back. To play back the previous conversation press 4, to enter menu press the * key. | |
playbackinstructions.wav | To play back an earlier conversation press 4, to play back a consecutive conversation press 6, to enter menu press the * key. | |
playbackmenu.wav | To play back conversations press 1, to play back conversations by phone number press 2. | |
recinstructions0.wav | Recording will be started after the beep. To stop recording press the * key, after two beeps recording will be stopped. You can restart it by pressing the * key again. | Recording instructions for recorder line. It's too long, a shorter prompt is needed is here. |
recinstructions1.wav | Recording will be started after the beep. To stop recording and enter menu press the * key. | Recording instructions for voice portal |
resptimeout.wav | Response timeout. | |
sqlerror.wav | SQL error. | |
welcome.wav | Welcome to the Verba Recording System. |
Video prompts
Prompts are stored in <PromptPath> subdirectories. Currently there is no multi-language capability for video prompts.
| File | Prompt |
|---|---|
audioicon.png | Thumbnail for audio conversations, used if waveform service, cannot generate waveform |
erroricon.png | Thumbnail for conversations, that couldn't be opened |
verbatech.png | Verba logo showed in bottom right corner of the menus, and full screen for recording with forced duplex streams (recorder should send audio and video stream, not just receive) |
recscreen.png | Image for recording screen in 4:3 ratio |
recscreen_wide.png | Image for recording screen in 16:9 ratio |