Scorecard Calibration
Category: Quality Management Reports
Description
The Scorecard Calibration report shows calibration information for each calibrated scorecard. The report displays and compares the scores submitted by each evaluator for the given call.
Filter options
Agent | Only evaluations for the selected agent(s) will be displayed |
Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
Groups | Only evaluations for the selected group(s) will be displayed |
Score | Only evaluations for the selected score(s) will be displayed |
Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
Query Interval
Print Date
Record Count
User
Evaluator
Evaluation Date
Form
Classification
Evaluation Time
Agent
Score
Population Standard Deviation
Charts
None
Report sample
