Agents Performance Summary
Category: Quality Management Reports
Description
The Agents Performance Summary report shows aggregated information for each agent, providing the data collected from scorecards. The report shows summarized scoring information for each agent and comparison for group and organization average scores.
Filter options
Agent | Only evaluations for the selected agent(s) will be displayed |
Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
Groups | Only evaluations for the selected group(s) will be displayed |
Score | Only evaluations for the selected score(s) will be displayed |
Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
Query Interval
Print Date
Record Count
User
Agent Name
Agent Average Score
Group Average Score
Organization Average Score
Agent - Group Average Score Difference
Agent - Organization - Average Score Difference
Number Of Evaluations
Last Evaluation Date and Time
Charts
Agents Average Scores Comparison Chart
Report sample
