Evaluators Activity Summary
Category: Quality Management Reports
Description
The Evaluators Activity Summary report shows aggregated information for each evaluator, providing the data collected from scorecards. The report details information about all scorecards for each evaluator showing various scorecard data like call details, score, evaluation date and duration, etc.
Filter options
Agent | Only evaluations for the selected agent(s) will be displayed |
Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
Groups | Only evaluations for the selected group(s) will be displayed |
Score | Only evaluations for the selected score(s) will be displayed |
Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
Query Interval
Print Date
Record Count
User
Evaluator Name
Number of Evaluations
Average Evaluation Time
Average Score for the Evaluator
Call Date
Call Duration
Agent
Form
Evaluation Date
Evaluation Time (the length of the evaluation)
Score
Charts
None
Report sample
