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Call Activity Trend

Call Activity Trend

Jun 15, 2015

Category: Call Activity Reports

Description

The Call Activity Trend report shows aggregated call activity information for each day in a month, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls, durations, etc.

Filter options

Call directionOnly calls for the selected call direction(s) will be displayed
Called party nameOnly calls for the selected called party(s) will be displayed
Called party numberOnly calls for the selected called party(s) will be displayed
Caller party nameOnly calls for the selected called party(s) will be displayed
Caller party numberOnly calls for the selected called party(s) will be displayed
Media file nameOnly calls for the selected media file(s) will be displayed
Recording serverOnly calls for the selected recording server(s) will be displayed

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Monthly Call Count by Directions
  • Monthly Call Count Total
  • Monthly Durations by Direction [sec]
  • Monthly Durations Total [sec]

Charts

  • Monthly Call Count by Directions
  • Monthly Call Count Total
  • Monthly Durations by Direction [sec]
  • Monthly Durations Total [sec]

 

Report sample