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User Instant Messaging Details
User Instant Messaging Details
- Verba Support
Owned by Verba Support
Jun 15, 2015
Analytics
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Category: Call Activity Reports
Description
The User Instant Messaging Details report shows detailed instant messaging activity information for each user, providing the data collected from recorded messages database. The report details various available information from the recorded messages including the date, platform, call id, names, etc.
Filter options
| Call direction | Only messages for the selected call direction(s) will be displayed |
| From name | Only messages from the selected user(s) will be displayed |
| From party | Only messages for the selected party(s) will be displayed |
| Group | Only messages for the selected group(s) will be displayed |
| Recording Server | Only messages for the selected recording server(s) will be displayed |
| To name | Only messages to the selected user(s) will be displayed |
| To party | Only messages to the selected party(s) will be displayed |
| User | Only messages for the selected user(s) will be displayed |
Information
- Query Interval
- Print Date
- Record Count
- User
- Conversation Identifier
- Platform Call ID
- Date and time
- Participants
- Instant Messages
Charts
- None
Report sample
, multiple selections available,
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