User Instant Messaging Details - Advanced

Category: Call Activity Reports

Description

The Users Instant Messaging Details report shows detailed instant messaging activity information for each agent, providing the data collected from the recorded conversations database. The advanced report is specified to the rich content in the case of Microsoft Teams recordings.

Filter options

From name	Only messages from the selected user(s) will be displayed
From party	Only messages for the selected party(s) will be displayed
Group	Only messages for the selected group(s) will be displayed
Platform Converdation ID	Only messages for the provided platform conversation ID will be displayed
To name	Only messages to the selected user(s) will be displayed
To party	Only messages to the selected party(s) will be displayed
User	Only messages for the selected user(s) will be displayed

Report Specific Settings

Include message history: When ticked, the report will include the edit history of the messages.

Information

Query Interval
Print Date
Channel/Group Count
User
Conversation Identifier
Platform Call ID
Date and time
From Info
To Info
Participants
Instant Messages

Charts

None