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Integration Guide

Integration Guide

Feb 29, 2024
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This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more).

Authentication solutions

  • HTTP Single Sign-On API—

    This API lets you integrate the Verba app into your user portals/intranets/extranets.

  • Identity provider - Integrated Windows Authentication—

    The web application can authenticate users using Microsoft Windows domain authentication information.

Business process integration

  • Desktop Agent HTTP API—

    This API allows applications to integrate with the Verba Desktop Recorder to control screen capturing, add time markers and more.

  • Direct URL Access—

    Direct URL Access provides allows external web apps to directly include features of the Verba Web Application. 

  • HTTP Business API—

    This API lets you improve business processes by integrating the recording system with your applications. 

Service provider tools

  • Provisioning API—

    This web services API allows service providers to automatically create users and tenants. 

  • Branding and customization—

    The Verba Web Application is designed to allow changes to the look and behavior.

Low-level integration options

  • Low-level XML Recorder API—

    The Verba Recording System provides a low level XML API directly to the recording engines.

  • Direct Database Access to CDRs—

    Call detail records (CDRs) can be accessed directly in the SQL Server database.

Integrations with third party solutions

Import API — The Import API allows ingesting 3rd party or Verba data into the system.