Cases

Cases are collections of conversations that have been tagged with one or more of the labels belonging to the case. They are used to identify a specific set of conversations, make them easily searchable and extend List or Play access to them.

Cases are created using the Case Configuration page by choosing the included labels, users and type of access.

To easily limit conversation search and listing to a specific case, use the Case Context setting on the Search page.

• Automation Rules - Cases
• Case Management