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Our main documentation is available online here at kb.verba.com, however for offline access we are also providing PDF exports of this knowledge-base.
Online versions and PDF exports | Description |
Quick Reference Guide Verba-Quick-Reference-Guide.pdf | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
User Guide Verba-User-Guide.pdf | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
Administration Guide Verba-Administration-Guide.pdf | This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. |
Quality Management Guide Verba-QualityManagement-Guide.pdf | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
Speech Analytics Guide Verba-Speech-Analytics-Guide-2014-05-12.pdf | The system offers speech transcription to allow searching in voice conversations. |
Deployment Guide Verba-Deployment-Guide.pdf | This guide is for system and network engineers who plan, install and configure Verba solutions. |
Operation and Maintenance Guide Verba-Operations-Guide.pdf | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
Reporting Guide Verba-Reporting-Guide.pdf | This guide explains how to create and manage various reports and report types. |
Dashboard Guide Verba-8-Dashboard-Guide-2016-01-25.pdf | |
Integration Guide Verba-Integration-Guide.pdf | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |