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Our main documentation is available online here at kb.verba.com, however for offline access we are also providing PDF exports of this knowledge-base.
| Online versions and PDF exports | Description |
 Quick Reference Guide
 Verba-Quick-Reference-Guide.pdf | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
User Guide
Verba-User-Guide.pdf | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
Administration Guide
Verba-Administration-Guide.pdf | This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. |
Quality Management Guide
Verba-QualityManagement-Guide.pdf | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
Speech Analytics Guide
Verba-Speech-Analytics-Guide-2014-05-12.pdf | The system offers speech transcription to allow searching in voice conversations. |
Deployment Guide
Verba-Deployment-Guide.pdf | This guide is for system and network engineers who plan, install and configure Verba solutions. |
Operation and Maintenance Guide
Verba-Operations-Guide.pdf | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
Reporting Guide
Verba-Reporting-Guide.pdf | This guide explains how to create and manage various reports and report types. |
Dashboard Guide Verba-8-Dashboard-Guide-2016-01-25.pdf | |
Integration Guide
Verba-Integration-Guide.pdf | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |
