Exporting transcripts

The system allows exporting transcripts in the following ways:

• Running a report
• Exporting
• Using the API

Report

Following the Creating report guide, you can create a Users Speech Transcript Details report containing the transcripts from the filtered conversations. 

Export

You can use the Export feature to obtain the media files and the transcripts. The transcript file is a compressed file with VTR extension, containing a plain text file. The text file contains the following fields for each recognized word:

API

It is possible to integrate an external application to retrieve a transcription file using the HTTP Business API. The Get Call Information API call can return either a plain text file or the transcription format, depending on the call.