SMTP Placeholder Fields

[From]

Phone number or address of the caller party 

[FromName]

The display name of the caller party

[FromIP]

The IP address of the caller party 

[FromDeviceID]

The device identifier of the caller party 

[FromRTPCount]

The RTP packet count of the caller party 

[FromLoginName]

The login ID of the Verba user associated with the caller party 

[FromVerbaName]

The display name of the Verba user associated with the caller party 

[FromEmailAddress]

The email address of the Verba user associated with the caller party 

[FromUserCustomField0], [FromUserCustomField1], ... [FromUserCustomField9]

The custom user field 0, 1, ... 9 of the Verba user associated with the caller party 

[To]

Phone number or address of the called party 

[ToName]

The display name of the called party 

[ToIP]

The IP address of the called party 

[ToDeviceID]

The device identifier of the called party 

[ToRTPCount]

The RTP packet count of the called party 

[ToLoginName]

The login ID of the Verba user associated with the called party 

[ToVerbaName]

The display name of the Verba user associated with the called party 

[ToEmailAddress]

The email address of the Verba user associated with the called party 

[ToUserCustomField0], [ToUserCustomField1], ... [ToUserCustomField9]

The custom user field 0, 1, ... 9 of the Verba user associated with the called party 

[VerbaConversationID]

Verba unique conversation identifier 

[PlatformConversationID]

Conversation identifier provided by the communication platform 

[Conference] 

In the case of conference recording, it shows "true" otherwise "false" 

[ConferenceParticipants]

A comma-separated list of phone numbers (and e-mail addresses when available), e.g.: "testuser1" <testuser1@verbatest.local>, "testuser2" <testuser2@verbatest.local>, "John Doe", "Jane Doe" 

[NumberOfParticipants]

The number of conference participants 

[MeetingID]

Meeting identifier provided by the communication platform 

[StartDateTime]

The start datetime of the conversation in GMT, e.g.: 2019.05.31 16:56:16.388 

[StartDate]

The start date of the conversation in GMT, e.g.: 2019.05.31 

[StartTime]

The start time of the conversation in GMT, e.g.: 16:56:16.388 

[EndDateTime]

The end datetime of the conversation in GMT, e.g.: 2019.05.31 16:56:46.848

[EndDate]

The end date of the conversation in GMT, e.g.: 2019.05.31 

[EndTime]

The end time of the conversation in GMT, e.g.: 16:56:46.848 

[Duration]

The length of the conversation formatted as: days hours:minutes:seconds 

[DurationInMinutes]

The length of the conversation in minutes 

[MediaLength]

The length of the recorded media file in seconds 

[Year]

The current year in GMT 

[Month]

The current month in GMT 

[Day]

The current day in GMT 

[Hour]

The current hour in GMT 

[Minute]

The current minute in GMT 

[Second]

The current second in GMT 

[DateTime]

The current datetime in GMT, e.g.: 2019.05.27 14:26:46.396 

[PolicyName]

The name of the export policy 

[Modality]

The display name of the modality, e.g.: Voice, Video, Instant Messaging, Desktop Screen, Screen & Application Share 

[ModalityId]

The ID of the modality, e.g.: voice, video, instant_messaging, desktop_screen, screen_and_applicaton_share 

[RecordedParty]

The value of [From] or [To] or "Unknown" when unset 

[Direction]

The direction of the conversation from the system point of view as text, e.g.: "Internal", "PSTN Incoming", "PSTN Outgoing", "Inter-tenant", "Dictation", "External", "Federated Incoming", "Federated Outgoing", "Contact Center Incoming", "Contact Center Outgoing", "Conference", "Undefined" 

[DirectionUser]

The direction of the conversation from the recorded user point of view as text, e.g.: "Inbound", "Outbound" or "Unknown" 

[RecordingServer]

The hostname of the recording server 

[EndCause]

The conversation end cause as text, e.g.: "Normal", "Caller termination", Callee termination", "Transfer", "Hold", etc. 

[UserID]

The User ID obtained from the communication platform 

[RecordingFailed]

If the recording failed, it shows "true" otherwise "false" 

[MediaError]

The media error as text (it can contain any or none, space character separated list), e.g.: "No media", "Length mismatch", "RTP duplication", "RTP loss", "SRTP decryption", "Decoding error", "Media mixing", "One direction", "Missing file", "Corrupted file" 

[SilenceRatio]

Silence to call length ratio in percent, e.g.: 68 

[TalkoverRatio]

The length where both participants are talking to call length ratio in percent, e.g.: 32 

[LongestSilence]

Longest silence in seconds 

[IMTranscript]

Displays the IM transcript with the timezone of the Verba user who created this policy 

[IMTranscript_InUserTimezone]

Displays the IM transcript in the recorded user's timezone

[IMTranscript_NoLeaveJoin]

Excludes the "Entered Conversation" and "Left Conversation" messages 

[IMTranscript_NoLeaveJoin_InUserTimezone]

Excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone

[IMTranscript_HTML]

Displays the messages using HTML formatting in GMT timezone

[IMTranscript_HTML_InUserTimezone]

Displays the messages using HTML formatting in the recorded user's timezone

[IMTranscript_HTML_NoLeaveJoin]

Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in GMT timezone

Transcript_HTML_NoLeaveJoin_InUserTimezone]

Displays the messages using HTML formatting and excludes the "Entered Conversation" and "Left Conversation" messages in the recorded user's timezone

[IMTranscript2]

Displays the IM transcript in plain text format in GMT timezone

[IMTranscript2_InUserTimezone]

Displays the IM transcript in plain text format in the recorded user's timezone

[IMTranscript2_HTML]

Displays the IM transcript using HTML formatting in GMT timezone

[IMTranscript2_HTML_InUserTimezone]

Displays the IM transcript using HTML formatting in the recorded user's timezone

[IMTranscript3]

Displays the advanced IM transcript in GMT timezone

[IMTranscript3_HTML]

Displays the advanced IM transcript in the recorded user's timezone

[IMTranscript4_HTML]

Displays the messages using HTML formatting in GMT timezone, formatted table

[NumberOfMessages]

The number of recorded IM messages 

[Transcription]

Voice transcription text 

[Meta-TemplateID-ColumnIndex-FriendlyName]

The FriendlyName is an optional syntax element and is not used by the service. It is available to make the configuration more human-readable. 

For example: [Meta-14-3-BT_ITS_Line] where the TemplateID=14 is the BT-ITS metadata template, ColumnIndex=3 is the Line field.

ISNULL( [value1] , [value2] , [value3] )

First not null (empty) value will be chosen 

ISIM( [value] )

Text in the phranteses will be only displayed when the attachment is an IM file

ISNOTIM( [value] )

Text in the phranteses will be only displayed when the attachment is not an IM file 

ISVOICE( [value] )

Text in the phranteses will be only displayed when the attachment is a Voice file 

ISNOTVOICE( [value] )

Text in the phranteses will be only displayed when the attachment is not a Voice file 

ISVIDEO( [value] )

Text in the phranteses will be only displayed when the attachment is a Video file 

ISNOTVIDEO( [value] )

Text in the phranteses will be only displayed when the attachment is not a Video file 

ISDESKTOP( [value] )

Text in the phranteses will be only displayed when the attachment is a Desktop Screen file 

ISNOTDESKTOP( [value] )

Text in the phranteses will be only displayed when the attachment is not a Desktop Screen file 

ISSHARE( [value] )

Text in the phranteses will be only displayed when the attachment is a Screen & Application Share file 

ISNOTSHARE( [value] )

Text in the phranteses will be only displayed when the attachment is not a Screen & Application Share file 

DATETIME( [value], [date format])

Format date time value, using %ddd as name of day, %MMM as name of month, %yyyy as year, %MM as month, %dd as day, %HH as hour, %mm as month, %ss as second. Example:

DATETIME([EndDateTime]),%ddd, %dd %MMM %yyyy %HH:%mm:%ss)

Note: if there is a leading space in the format string, then the result will also contain a leading space.

Warning: Do not use DATETIME() in the Headers section in the Date field.