SMTP Field: IMTranscript3

This IM transcript format is only available for Teams chat recordings because it is using our advanced IM data structures from the database.

These placeholders insert the chat messages with the following format:

Possible variants are:

Placeholder	Description

Placeholder	Description
[IMTranscript3]	Displays the advanced IM transcript in GMT timezone
[IMTranscript3_HTML]	Displays the advanced IM transcript in the recorded user's timezone

Header Description:

Field name	Description

Field name	Description
<blueish background first line>	for peer to peer chats: The name of the recorded user for group chats: The list of participants for channels: The "team name / channel name"
Conversation Identifier	The unique Verba identifier of the conversation
Platform Call ID	The unique room identifier of the platform
Date and time	The date and time of the very first recorded message for this conversation
From Info	The name of the recorded user
To Info	for peer to peer and group chats: The list of participants for channels: The "team name / channel name"
Participants	The full list of conversation participants separated by a comma

Example Codes:

2021.08.07 18:50:27 Smith: How may I help you?
2021.08.07 18:50:53 Joe: Question on my Checking account
2021.08.07 18:50:57 Joe: What is that transfer fee?
2021.08.07 18:51:45 Smith: It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.
2021.08.07 18:51:55 Joe: What is the interest rate?
2021.08.07 18:52:04 Smith: Currently it is 4.25%.
2021.08.07 18:54:20 Joe: Sounds good what do I have to do?
2021.08.07 18:54:30 Smith: I can open the account now and transfer $5,000. Is that what you would like to do?
2021.08.07 18:54:34 Joe: Yes
2021.08.07 18:55:07 Smith: I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?
2021.08.07 18:55:14 Joe: Thanks, I got it. That's all.
2021.08.07 18:56:01 Smith: URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2
2021.08.07 18:58:43 Joe: Yeah, I got the page up.
2021.08.07 18:58:49 Smith: Thank you for using Golden West Bank. We appreciate your business.

<h3 style="background-color:#D4E6F1;"> Joe </h3>
<table style="width:100%">
   <tr>
      <td><b>Conversation Identifier:</b></td>
      <td>e5ed989a-4ec3-11ec-9be5-84fdd16620a5</td>
   </tr>
   <tr>
      <td><b>Platform Call ID:</b></td>
      <td>20c3bb69-7df8-4615-8b93-b2e4c5354417_19:094be214c80f4746b945e7c2cfae7fd0@thread.tacv2</td>
   </tr>
   <tr>
      <td><b>Date and time:</b></td>
      <td>2021.08.07 18:50:27</td>
   </tr>
   <tr>
      <td><b>From Info:</b></td>
      <td>Joe</td>
   </tr>
   <tr>
      <td><b>To Info:</b></td>
      <td>Smith</td>
   </tr>
</table>
<b>Participants:</b><br>Smith (smith@goldenwestbank.net), Joe (joe@litrq.site)
<hr style="height:3px;background-color:#333;border:none">
<p><b>Smith 2021.08.07 18:50:27:</b><br/><span>How may I help you?</span></p>
<p><b>Joe 2021.08.07 18:50:53:</b><br/><span>Question on my Checking account</span></p>
<p><b>Joe 2021.08.07 18:50:57:</b><br/><span>What is that transfer fee?</span></p>
<p><b>Smith 2021.08.07 18:51:45:</b><br/><span>It was for two wire transfers you did during the month. I notice you have an average balance of $11,00 in your checking account. If you open a 2 year CD for $5,000 with us you can avoid all fees.</span></p>
<p><b>Joe 2021.08.07 18:51:55:</b><br/><span>What is the interest rate?</span></p>
<p><b>Smith 2021.08.07 18:52:04:</b><br/><span>Currently it is 4.25%.</span></p>
<p><b>Joe 2021.08.07 18:54:20:</b><br/><span>Sounds good what do I have to do?</span></p>
<p><b>Smith 2021.08.07 18:54:30:</b><br/><span>I can open the account now and transfer $5,000. Is that what you would like to do?</span></p>
<p><b>Joe 2021.08.07 18:54:34:</b><br/><span>Yes</span></p>
<p><b>Smith 2021.08.07 18:55:07:</b><br/><span>I am sending you the web page link so you can accept the terms of the new account. Anything else I can help you with?</span></p>
<p><b>Joe 2021.08.07 18:55:14:</b><br/><span>Thanks, I got it. That's all.</span></p>
<p><b>Smith 2021.08.07 18:56:01:</b><br/><span>URL pushed: https://www.GoldenWestBank/newacc.asp?accId=a45d7d3ffd2</span></p>
<p><b>Joe 2021.08.07 18:58:43:</b><br/><span>Yeah, I got the page up.</span></p>
<p><b>Smith 2021.08.07 18:58:49:</b><br/><span>Thank you for using Golden West Bank. We appreciate your business.</span></p>

Example Mailbox: