Configuring Phrase Auto Search

Auto Search

Speech administrators can enable auto-search for phrases:

• phrases in auto-search are automatically searched on all new calls

• actual search results are stored in database 

This process makes searches for auto-searched phrases very fast.

Configuring Auto Search

Typically Speech Administrators should add most used phrases to auto-search:

• See List Phrases to see how to identify most used phrases

• Add multiple phrases can be added automatically using the Bulk Phrase tool under Manage Phrases