Voice Quality Check Summary
Available in version 9.2 and later |
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Description
The report shows summary information about conversations with voice quality issues.
Filter options
User | Only conversations belonging to the selected user(s) will be displayed |
Groups | Only conversations of users belonging to the selected group(s) will be displayed |
Server | Only the conversations recorded on the selected servers will be displayed |
Voice Quality Threshold | Defines the threshold values for the overall and/or separate feature scores. Only conversations matching the defined threshold filters will be displayed. The quality score filters are in logical OR relationship when multiple filters are defined. |
Information
Query Interval
Print Date
Record Count
User
Summary
Total Number of Conversations
Number of Conversations with Good Quality (based on the defined quality score threshold filters)
Number of Conversations with Quality Issues (based on the defined quality score threshold filters)
Poor Quality Conversations Details
Conversation Start Date/Time
Caller Party
Called Party
Conversation ID
Reason of Quality Issue
Charts
None