Call Playback Event Details
Category: System Reports
Description
This report type displays a list of call playback events including basic meta information about the calls.
Filter options
Agent e-mail | Only the agent's calls whose email address matches will be selected |
Agent name | Only the selected agent's calls will be displayed |
Call direction | Only calls for the selected call direction(s) will be displayed |
To name | Only calls for the selected called party(s) will be displayed |
To party | Only calls for the selected called party(s) will be displayed |
From name | Only calls for the selected called party(s) will be displayed |
From party | Only calls for the selected called party(s) will be displayed |
Groups | Only calls of users belonging to the selected group(s) will be displayed |
Recording server | Only calls for the selected recording server(s) will be displayed |
Information
Query Interval
Print Date
Record Count
User
Timestamp
Start Date, Time
Duration
Caller Party Number, Name
Called Party Number, Name
Charts
None
Report sample
