Dashboard widgets

Dashboard templates

The system offers predefined dashboard templates which include a predefines set of widgets with default settings. When a new dashboard is created, the system offers the ability ot choose a template or create the dashboard from scracth.

The following dashboard templates are available:

Widget types

The following widget types are available:

Category	Widget	Description

Category	Widget	Description
System	Alert Details	Shows a list of alerts. The data is collected from the alerts database, based on the configured filtering options.
	Alerts Summary	By clicking on an item in the list, the user is redirected to the alert list page showing the list of alerts with the selected severity.
	Audit Log	Shows a list of audit log items related to user actions. The data is collected from the audit log database, based on the configured filtering options.
	Background Tasks	Shows the list of background tasks. The data is collected from the tasks database, based on the configured filtering options.
	Server Status	Displays the list of servers indicating the overall status of the services running on the server.
	Storage Usage Trend	Shows information about the total size of the recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Recording Assurance	Conversations Count Trend	Displays the number of conversations on the selected time scale. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Conversations Length Trend	Shows information about the total length of the recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Incorrect Conversations Trend	Displays the number of conversations on the selected time scale which were not recorded properly and there were errors detected during the recording process. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Not Recorded Conversations Trend	Displays the number of conversations on the selected time scale which were not recorded and imported by the CDR reconciliation process. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Peak Concurrent Conversations Trend	Shows information about the number of peak concurrent recorded conversations. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Voice Quality Check Trend	Displays the number of conversations on the selected time scale where the voice quality score is below a configurable threshold. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
Data Governance	Data Retention Policies	Shows a summary of the policies and the status of the last execution. The data is collected from the tasks database, based on the configured filtering options.
	Disposal Log	Shows the number of records deleted on time and overdue. The data is collected from the disposal log database which has to be enabled.
	Encryption Summary	Shows the number of encryption and not encrypted conversations. The data is collected from the recorded conversations database, based on the configured filtering options.
	Recorded Platform Summary	Shows the number of conversations grouped by the recorded platforms. The data is collected from the recorded conversations database, based on the configured filtering and grouping options.
	Storage Targets Summary	Shows the number and the total duration of the conversations for the storage targets. The data is collected from the recorded conversations database, based on the configured filtering options.
	Transcription Summary	Shows the number of conversation with transcripts available and not available. The data is collected from the recorded conversations database, based on the configured filtering options.
	Upload Status	Shows status of the upload process for the Recording Servers.
eDiscovery	Authorization Requests List	Shows the authorization requests (playback approvals) for the user.
	Authorization Requests Summary by User	Shows the number of authorization requests submitted by the users.
	Case Status	Shows the cases for the user.
	Exports	Shows summary of the exports and the status of the last execution. The data is collected from the tasks database, based on the configured filtering options.
	Legal Hold Status	Shows the active legal holds for the user.
	Workflow Summary	Shows summary information about the workflows such as the total number of requests, the number of approved, rejected, escalated requests.
Proactive Compliance	Content Policy Violations by Action	Shows the number of content policy violations for each content policy action type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Content Policy Violations by Type	Shows the number of content policy violations for each content policy type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Ethical Wall Audit Log	Shows summary information about the audit log entries. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Ethical Wall Status	Shows summary information about communication policies.
	Session Policy Violations by Action	Shows the number of session policy violations for each session policy action type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Session Policy Violations by Modality	Shows the number of session policy violations for each session policy type. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Top Users Violating Content Policies	Shows the list of top users violating content policies. The data is collected from the ethical wall audit log database, based on the configured filtering options.
	Top Users Violating Session Policies	Shows the list of top users violating session policies. The data is collected from the ethical wall audit log database, based on the configured filtering options.
BT ITS	BT ITS - CTI Status	Shows the ITSLink CTI connection statistics for the selected Recording Director server.
	BT ITS - TTP Status	Shows the status of all registered TTPs for the selected Recording Director server.
	BT ITS - TTP Summary	Shows the summary status of all registered TTPs for the selected Recording Director server.

New widget types are added to the solution in upcoming releases.