Updated menu structure in Verba 9

We have restructured the menu structure in Verba 9.

The reasons for this change were:

too many main items - our menu structure grew a lot throughout the years, we had too many main menu items
new functionality - new functionality in our pipeline did not properly fit into the existing structure
unclear logic - the old structure included elements that did not properly fit in the menu where they were

The table below helps smooth navigation in the new structure:

Previous Menu Structure	Location in New Menu Structure in v9.0

System
Logout	User Account -> Logout
Change Password	User Account -> Change Password
License	System -> License
Certificates	System -> [Security] / Encryption/Signing Certificates
Database Monitoring
Database Summary	System -> [Monitoring] / Database Summary
Database Purging	System -> [Monitoring] / Database Purging
Server
Session Monitor	System -> [Monitoring] / Session Monitor
Background Tasks	System -> [Monitoring] / Background Tasks
Media Troubleshooting	System -> [Monitoring] / Media Troubleshooting
Collect Configuration and Logs	System -> [Monitoring] / Collect Configuration and Logs
Request Server Certificate	System -> [Security] / Request Server Certificate
Alert Management	System -> [Monitoring] / Alert Management
Audit Log	System -> [Security] / Audit Log

Conversations
Ongoing Conversations	Conversations -> [Views] / Ongoing
Cisco Phone Monitoring	Conversations -> [Views] Cisco Phone Monitoring
Agent View	Conversations -> [Views] / Agent View
My Conversations	Removed, go to search and filter for you user account or your assigned extensions/addresses
Important Conversations	Removed, go to search and filter for Important under Metadata and Markers
Private Conversations	Removed, go to search and filter for Private under Metadata and Markers
Conversation Buffer	Conversations -> [Views] / On-demand
Manage Shared Items	Conversations -> [Sharing] / Manage Shared Items
View Shared Items	Conversations -> [Sharing] / View Shared Items
Saved Queries	Conversations -> [Views] / Saved Queries
Saved query 1	Conversations -> [Views] / Saved Queries -> Saved query 1
Participant Sets	Conversations -> Participant Sets
My Exports	Data -> Export
Automatic Labeling	Data -> [Labels] / Automatic Labeling

Search	Conversations

Compliance
Cases	Data -> [Cases] / Manage Cases
Cases in Legal Hold	Data -> [Cases] / Cases in Legal Hold
Cases Waiting for Approval	Data -> [Cases] / Manage Cases
Labels	Data -> [Labels] / Manage Labels
Labels in Legal Hold	Data -> [Labels] / Labels in Legal Hold
Labels Waitinf for Approval	Data -> [Labels] / Manage Labels
Request Access to Users/Groups	Workflows -> [Authorization Requests] / Request Access
Request Access to Case	Workflows -> [Authorization Requests] / Request Access
Request Access to Label	Workflows -> [Authorization Requests] / Request Access
My Requests	Workflows -> [Authorization Requests] / Requests
All Requests	Workflows -> [Authorization Requests] / Requests
Requests to Approve	Workflows -> [Authorization Requests] / Requests
Workflows	Workflows -> [Authorization Workflows] / Workflows
Workflow Message Templates	Workflows -> [Authorization Workflows] / Message Templates

Policies
Communication Policies	Communication Policies -> [Policies] / Communication Policies
Content Policies	Communication Policies -> [Policies] / Content Policies
Notification Templates	Communication Policies -> [Tenplates] / Notifications
Disclaimer Templates	Communication Policies -> [Tenplates] / Disclaimers
Validator	Communication Policies -> Validator
Audit Log	Communication Policies -> Audit Log
Data Management Policies	Data -> [Data Management] / Data Management Policies
Storage Targets	Data -> [Data Management] / Storage Targets
Import Sources	Data -> [Data Management] / Import Sources
Data Processors	Data -> [Data Management] / Data Processors
Conversation Import	Data -> [Data Management] / Data Management Policies
Conversation Export	Data -> Export
List Phrases	Conversations -> Speech Search Phrases
Manage Phrases	Conversations -> Speech Search Phrases
Speech Indexing (Data Retention)	Data -> [Data Management] / Data Management Policies
Automatic Labeling	Data -> [Labels] / Automatic Labeling

Administration
Users	Users -> [Administration] / Users
Groups	Users -> [Administration] / Groups
Extensions	Users -> [Administration] / Extensions
Roles	Users -> [Administration] / Roles
Active Directory Synchronization	Users -> [Management Tools] / Active Directory Synchronization
Bulk User and Extension Update	Users -> [Management Tools] / Bulk User and Extension Update
Bulk User Import	Users -> [Management Tools] / Bulk User Import
Metadata Templates	System -> [Configuration] / Metadata Templates
API Keys	System -> [Security] / API Keys
Default Conversation List Layout	System -> [Configuration] / Default Conversation List Layout
Verba Servers	System -> [Configuration] / Servers
Configuration Profiles	System -> [Configuration] / Configuration Profiles

Quality Management
Show Evaluations	Quality Management -> [Evaluations] / All Evaluations
My Evaluations	Quality Management -> [Evaluations] / My Evaluations
Projects	Quality Management -> [Configuration] / Projects
Forms	Quality Management -> [Configuration] / Forms
Skills	Quality Management -> [Configuration] / Skills

Dashboard	Reports -> Dashboard

Reporting
Create New Report	Reports -> [Reports] / Create New Report
Report Templates	Reports -> [Reports] / Report Templates
Reports	Reports -> [Reports] / Reports

Help
Downloads	User Account -> Downloads
On-line Help	User Account -> On-line Help
On-line Support	User Account -> On-line Support
About	User Account -> About

Verint Verba 9.2

Updated menu structure in Verba 9

Analytics

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