Call Playback Event Details

Owned by Verba Support
Apr 09, 2015
1 min read

Category: System Reports

Description

This report type displays a list of call playback events including basic meta information about the calls.

Filter options

Agent e-mailOnly the agent's calls whose email address matches will be selected
Agent nameOnly the selected agent's calls will be displayed
Call directionOnly calls for the selected call direction(s) will be displayed
To nameOnly calls for the selected called party(s) will be displayed
To partyOnly calls for the selected called party(s) will be displayed
From nameOnly calls for the selected called party(s) will be displayed
From partyOnly calls for the selected called party(s) will be displayed
GroupsOnly calls of users belonging to the selected group(s) will be displayed
Recording serverOnly calls for the selected recording server(s) will be displayed

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Timestamp
  • Start Date, Time
  • Duration
  • Caller Party Number, Name
  • Called Party Number, Name

Charts

  • None

 

Report sample