Troubleshooting the Verba Offline Player

Possible error reasons and solution:

• Could not open encrypted file: decryption certificate is not available: <certificate footprint>:

This error means that the required certificate is not installed on the client computer. The certificate's unique footprint is printed out to help identify which certificate is missing.

• The program can't start because libsiren.dll is missing from your computer:

When this error message appears, verify that the libsiren.dll is placed next to the verbaplayer.exe. The default installation path is: "C:\Program Files\Verba Player".

Log files and increasing the log level:

The Verba Offline Player writes its log to the following file:

C:\Users\<Username>\AppData\Local\Verba\log\player.log

It supports command line parameters such as: