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- Verba Support
- Gabor Szidonya
Server requirements of all Verba server components
This page helps you to configure the server for your Verba Recording System.
Please note, that Verba Technologies does not sell server hardware, OS and database licenses.
This table outlines typical server sizing and recommended hardware and software configurations:
Server Role
| Media Repository (MR) | Recording Server (RS) | Both functions on one server (combined MR and RS) |
|---|---|---|---|
| Server Platform | Any industry standard PC server | ||
| CPU | Quad core Intel Xeon 2.4 GHz or higher with Hyperthreading rule of thumb:
| ||
| Memory | 8 GB | 4GB | 8GB |
| Hard disk | System disk - 80 GB or more Media disk - Use our Storage Disk Space Calculator tool to size your hard disk capacity. Always use redundant disks with RAID and have separate Media and System volumes! On Recording Servers: at least 2 disks with RAID 1 | ||
| Network | 1x Gigabit Ethernet | 1x Gigabit Ethernet plus 1x Gigabit Ethernet port if you use passive recording (if you use a virtual server you need to dedicate a physical port to the virtual server instance - available on VMware) | |
| Operating system | Microsoft Windows Server 2008 R2 Standard Edition, latest service packs installed | ||
| Database | Microsoft SQL Server 2008 R2 Express, Standard or Enterprise Edition, latest service packs installed Express Edition is bundled for free, recommended up to 1.000.000 calls. If you have an existing SQL Server cluster, we recommend using that as Verba database | ||
| Virtualization | VMware recommended, see Virtualization. Hyper-V is also fully supported. | ||
| Antivirus | Make sure your /wiki/spaces/v92/pages/4388363911. | ||
| Power | Redundant Power Supply UPS recommended | ||
Please note the following:
- No other apps on the server - Verba Recording System components should be installed on dedicated servers or virtual server instances with no other applications being co-hosted on them.
- You can contact Verba for server review - You can contact Verba or your system integrator representative for a review before submitting orders for your server.
- Good backup is essential - A regular (daily) backup procedure of the Verba Recording System server needs to be established to prevent data loss and allow disaster recovery.
- Contact Verba for video recording planning - For video, telepresence and agent computer screen deployments, pleased contact your Verba Technologies or system integrator representative.
The following documents provide additional support to size your solution:
Desktop requirements for Verba Desktop Agent
This component is installed on the PC of the agent whose screen shall be recorded during the phone calls.
Hardware and 3rd party software requirements for Verba Desktop Agent component deployment:
| CPU | Intel Pentium 4 or later |
| Memory | 1 GB |
| Network | 10/100/1000 LAN interface card |
| Operating system | Microsoft Windows XP |
| Display | The system can record all resolutions, color depths, multiscreen setups. The following recommendations help to dramatically lower disk space requirements of the recordings:
|
Desktop requirements for standard search and replay workstations
Hardware and 3rd party software requirements for client computers accessing the web based user interface:
| Computer platform | Multimedia PC |
| CPU | Intel Pentium 4 or later |
| Memory | 1 GB |
| Network | 10/100 LAN interface card or WiFi adapter |
| Operating system | Microsoft Windows XP |
| Browser | Microsoft Internet Explorer 8.x or later |
| Media Player | Windows Media Player 10.x or later |
| Display | 1024x768 resolution or higher with 16 bit color palette |
| Other | Sound card, speaker or headphone |