Conversation participant list

The system keeps track of conference participants.

In the top of the Conversation details window Conversation participants are shown with:

name
role
start of participation
end of participation
duration
end cause

~~In the Conversation player, these events are also shown as conversation markers. The markers are visible as events on the waveform display of the conversation.~~

In certain cases, a conference conversation is not stored in the system as a single conversation. For example, if the host is not a recorded user, only certain participants, then only those parts of the conference will be recorded, when that participant is part of the conversation. This way each participant can have a record of the part when they were in the conversation. This is sometimes necessary for security reasons.

Verint Verba 9.2

Conversation participant list

Analytics

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