Overview

Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each. The default transcription engine is Intelligent Voice.

Supported transcription providers

The following table provides a brief overview of the options:

	Intelligent Voice	Verint Speech Transcription	Speechmatics	comitFS Voice Transcription Service

	Intelligent Voice	Verint Speech Transcription	Speechmatics	comitFS Voice Transcription Service
Status	Available	Available	Available	Available
Vendor	Intelligent Voice https://intelligentvoice.com/	Verint Systems https://www.verint.com/	Speechmatics https://www.speechmatics.com/	comitFS https://www.comitfs.com/
Technology	LVCSR*	LVCSR*	LVCSR*	LVCSR*
Languages	https://intelligentvoice.com/languages/	Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu	https://www.speechmatics.com/our-technology	North American English, British English, Latin American Spanish
On-premise/Cloud	On-premise and partner cloud	On-premise	On-premise and cloud	On-premise
Deployment	Integration via REST API	Integrated into Verba Speech Server role	Integration via REST API	Integration via REST API
Licensing	Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Verint representative.	Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative.	Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative.	Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative.
Customization	Contact Verint for more information	Available through professional service (phonetic boosting or language customization)	Contact Speechmatics for more information	Contact comitFS for more information
Diarization / Speaker Recognition	Yes	Yes	Yes	Yes
Sentiment Score	Yes	No	No	No
Topics	Yes	No	No	No
Automatic Language Detection	Yes	No	No	No

* Large Vocabulary Continuous Speech Recognition

Transcription process

3rd party Speech Transcription

The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs in the cloud or on 3rd party servers.

Verint Speech Transcription

The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs on the Verba Speech Servers directly.