Configuring IP Trade
This section provides information on configuring the IP Trade trading solution for recording. For the latest configuration guides and options, please contact IP Trade directly.
For the supported turrets and versions, see BT IP Trade
For the detailed information regarding the configuration of the Verba IP Trade Recorder service, see IP Trade Recorder settings.
TSS 9.3 and later
Recording server configuration
Step 1 Login to the web-based “TSS Console” administration interface.
Step 2 Navigate to the Device Management \Recording servers menu.
Step 3 Add a new recording server with Add new
Configure the recording server according to the following table:
Item | Example value | Description |
|---|---|---|
Title | HU-BUDLAB-MR | Descriptive name of the recording server |
Recorder Brand | Verba | Type of the recorder |
Primary URI | vrc://<IP address>:port number | |
Secondary URI | vrc://<IP address>:port number | |
Recorder mixing model | Mixed | The recording mixing mode used |
Turret-based recording configuration
Step 1 Login to the web-based “TSS Console” administration interface.
Step 2 Make sure TPO-based recording is not enabled.
Step 3 Navigate to Device Management -> Zones -> System (or custom zone)
Step 4 Go to the General tab then select the previously created recording server (select disabled to turn off turret based recording)
Step 5 Click on the Update button to save the changes.
Step 6 Select Turret Boot Settings tab, select the Expert mode Tab within, and select Recorder settings.
Step 7 Set the Recorder keep alive timeout (default recommended value is 1300)
Step 8 Set the following options to True:
Separated recorder mode
Recording channels should not be set for separated mode, any defined channels should be removed
Mixed recorder mode
If mixed recording mode is used for turret based recording, it is necessary to set Recording channels.
Step 1 Navigate to Device Management -> Zones -> System (or custom zone)
Step 2 Go to the Turret boot settings tab then select the Recorder settings.
Step 3 Go to the Basic Mode tab and define the Recording channel devices (Hints are provided by the right side in the icon)
Step 4 Select the Expert mode Tab, and set Send multi calls information to true.
TPO-based recording configuration
Step 1 Login to the web-based “TSS Console” administration interface.
Step 2 Make sure Turret based recording is not enabled.
Step 3 Navigate to the Device Management \ TPO Clusters menu.
Step 4 Go to the General tab then select the previously created recording server (select disabled to turn off TPO based recording)
Step 5 Click on the Update button to save the changes.
Step 6 Select Turret Boot Settings tab, select the Expert mode Tab within, and select Recorder settings.
Step 7 Set the Recorder keep alive timeout (default recommended value is 1300)
Step 8 Set the following options to True:
Step 9 Click on the Update button to save the changes.
The TPO should be added as a recorded extension in Verba, the Type of the extension has to be set to User/Agent ID, and the description should be TPO. This extension can be assigned to a technical user, or left unassigned.
Retention of TPO recordings
The media records from the TPO cannot be deleted as long as CDR records from users are referencing it. If Data retention is utilized, this means that the media records are implicitly under the longest retention. It is recommended to set this retention explicitly if Automatically Delete Conversations after the Retention Period is Over is used in the Upload policy.
In this case the best practice is to assign the TPO extensions to a technical user, and set the highest retention period for this technical user.
Configuring Redundancy
Step 1 In the Recording server configuration two recording servers should be provided
Step 2 After Step 4 in the TPO or Turret based recording configuration select Boot Settings
Step 3 Move to the Expert mode Tab, and select Recorder settings.
Step 4 Select the Redundancy dual stream mode setting. Set to true for 2N or false for N+1 recording mode.
Step 5 Click on the Update button to save the changes.
TSS 9.2 and earlier
System-wide configuration
Step 1 Login to the web-based “TSS Console” administration interface.
Step 2 Navigate to Device Management -> Zones -> System (or custom zone) -> Turret Boot Settings (Tab)
Step 3 Go to Recorder (on Left Button/Tabs) and on the Basic (Tab) check Recorder compatibility to “iptrade”.
Step 4 Move to the Expert (Tab) still under the Recorder settings and Enable Keep-Alive on all recorded turrets.