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Quick Reference Guide
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Reporting Guide
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Widgets - Call Activity
Widgets - Quality Management
Overall Performance Trend widget
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Agents Overall Performance widget
Agents Performance Trend widget
Agents Quality vs Productivity (Average Call Duration) widget
Agents Quality vs Productivity (Calls Handled) widget
Groups Overall Performance widget
Groups Performance Trend widget
Groups Quality vs Productivity (Average Call Duration) widget
Groups Quality vs Productivity (Calls Handled) widget
Supervisors Productivity Trend widget
Score Distribution widget
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Skills Overall Performance widget
Ethical Wall Guide
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VFC Capture (Verba) 9.9
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Widgets - Quality Management
Widgets - Quality Management
Kiss, Mate
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Kiss, Mate
May 25, 2022
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