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Scorecard Calibration
Scorecard Calibration
- Kiss, Mate
Owned by Kiss, Mate
May 25, 2022
Analytics
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Category: Quality Management Reports
Description
The Scorecard Calibration report shows calibration information for each calibrated scorecard. The report displays and compares the scores submitted by each evaluator for the given call.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Evaluator
- Evaluation Date
- Form
- Classification
- Evaluation Time
- Agent
- Score
- Population Standard Deviation
Charts
- None
Report sample
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