Overview
Speech transcription automatically creates a searchable, exportable full-text transcript of the audio portion of the recorded conversations. This allows users to identify, investigate and correct compliance and policy breaches. The system supports integration with multiple transcription engines and providers. Refer to the corresponding guides to understand the capabilities, language support, limitations, and license requirements for each.
Supported transcription providers
The following table provides a brief overview of the options:
| Verint Speech Transcription | Speechmatics | comitFS Voice Transcription Service | Intelligent Voice | Azure Cognitive Services | |
|---|---|---|---|---|---|
| Status | Available | Available | Available | Basic integration is available in v9.7.5 or later Complete integration is coming soon | 2023H1 |
| Vendor | Verint Systems | Speechmatics | comitFS | Intelligent Voice | Microsoft https://azure.microsoft.com/en-us/services/cognitive-services/speech-to-text/ |
| Technology | LVCSR* | LVCSR* | LVCSR* | LVCSR* | LVCSR* |
| Languages | Arabic-BH, Arabic-EG, Arabic (Gulf), Arabic (Levantine), Azeri, Bengali, Cantonese, Catalan, Czech, Danish, Dutch, English-AU, English-GB, English (Hong Kong), English-IN, English-MY, English-ZA, English-SG, English-US, French-CA, French-FR, Georgian, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Malayalam, Mandarin, Polish, Portuguese-BR, Portuguese-PT, Russian, Slovak, Swedish, Spanish-SA, Spanish-SP, Tagalog, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu | https://www.speechmatics.com/our-technology | North American English, British English, Latin American Spanish | https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/language-support#speech-to-text | |
| On-premise/Cloud | On-premise | On-premise and cloud | On-premise | On-premise and partner cloud | Cloud |
| Deployment | Integrated into Verba Speech Server role | Integration via REST API | Integration via REST API | Integration via REST API | Integration via REST API |
| Licensing | Requires VFC Advanced Archive licenses to enable the integration and separate VFC Speech Transcription license to use the Verint Speech Transcription engine. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Speechmatics license or subscription. For more information contact your Speechmatics representative. | Requires VFC Advanced Archive licenses to enable the integration and separate comitFS license or subscription. For more information contact your comitFS representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Intelligent Voice license or subscription. For more information contact your Verint representative. | Requires VFC Advanced Archive licenses to enable the integration and separate Microsoft Azure subscription. For more information contact your Microsoft representative. |
| Customization | Available through professional service (phonetic boosting or language customization) | Contact Speechmatics for more information | Contact comitFS for more information | Contact Verint for more information | https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/custom-speech-overview |
| Diarization / Speaker Recognition | Yes | Yes | Yes | Yes | Yes |
| Sentiment Score | No | No | No | Yes | Yes |
| Topics | No | No | No | Yes | No |
| Automatic Language Detection | No | No | No | Yes | No |
* Large Vocabulary Continuous Speech Recognition
Transcription process
Verint Speech Transcription
The following figure provides an overview of the transcription process when the Verint Speech Transcription engine is used. Note: in this case, the transcription process runs on the Verba Speech Servers directly.
3rd party Speech Transcription
The following figure provides an overview of the transcription process with a 3rd party transcription provider (cloud or on-premise). Note: in this case, the transcription process runs in the cloud or on 3rd party servers.
