Our main documentation is available online here at kb.verba.com, however, for offline access we are also providing PDF exports of this knowledge-base.
Online versions and PDF exports | Description |
---|---|
Verba-8.9-Quick-Reference-Guide | A quick overview of the web interface, the web-based media player, the search screen and the Cisco IP phone app. |
User Guide Verba-8.9-User-Guide | This guide explains how to access, search, list and play back phone calls, how to share and publish media and how to work with Cisco phones. |
This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more. | |
Quality Management Guide Verba-8.9-Quality-Management-Guide | This guide is for contact center supervisors who manage quality assurance projects, design evaluation forms or evaluate and score interactions. |
Ethical Wall Guide Verba-8.9-Ethical-Wall-Guide | The guide explains the Verba Ethical Wall solution. It describes the design, configuration and administration of the solution. |
Speech Analytics Guide Verba-8.9-Speech-Analytics-Guide | The system offers speech transcription to allow searching in voice conversations. |
Reporting Guide Verba-8.9-Reporting-Guide | This guide explains how to create and manage various reports and report types. |
Dashboard Guide Verba-8.9-Dashboard-Guide | |
Operation and Maintenance Guide Verba-8.9-Operation-and-Maintenance-Guide | This guide is for system managers working with monitoring, troubleshooting, SQL administration and backup/restore operations. |
Deployment Guide Verba-8.9-Deployment-Guide | This guide is for system and network engineers who plan, install and configure Verba solutions. |
Integration Guide Verba-8.9-Integration-Guide | This guide is for system architects and developers building integrated solutions (includes HTTP Business API, HTTP Single Sign-On API and more). |
Advanced Compliance Guide Verba-8.9-Compliance-Guide | This guide contains articles about the features in Verba that were created specifically to make it possible for organizations to comply with regulatory requirements. |